The best portraits come from high-quality photos! For the best results, choose a photo taken in natural daylight (avoid harsh shadows or flash). Ensure the subject is in sharp focus, taken at eye-level, and that no features are cropped out of the frame.

We accept standard image formats including JPG, JPEG, and PNG. For the best print and design quality, please upload the original, uncompressed photo directly from your camera or phone.

Don't worry! Go ahead and upload your favorite photo. Our design team reviews every single image before production begins. If the resolution is too low or we need a clearer reference, we will pause your order and reach out to you via email or WhatsApp to get a better photo.

Currently, we only accept one subject per portrait. Our artists dedicate significant time to capturing the unique, intricate details and personality of each individual pet. To ensure the absolute highest quality and focus in the final artwork, we strictly limit each frame to a single subject. If you have multiple pets you'd like to feature, we highly recommend ordering separate, matching portraits to create a beautiful gallery wall!

Absolutely. We want you to be 100% in love with your artwork. Once our artists have prepared your digital file, we will send a watermarked proof to your email/WhatsApp for your approval before it goes into final production.

If you change your mind, please contact us within 12 hours of placing your order. Because our artists begin work quickly, we cannot accept new reference photos once the design process has officially started.